• Share a “support win” that made you feel like a superhero.

One of my proudest wins was helping a customer who had an issue with his dashboard. The numbers didn't add up and this led to confusion and lack of data-informed insights. I had to advocate for the customer internally, collaborating with Product and Engineering teams to resolve his request. The moment the updated dashboard hit a smooth go-live, I informed the customer and he said, “Wow, this is seamless,” I felt like I had just saved the day in my own superhero cape.

• If your support role had a theme song, what would it be?

it would be “Scatter” by Fireboy DML - because while there are tough customer situations, troubleshooting sessions, follow-ups, everything I do is to ensure customers have a good time with our product in this crazy party.

• What’s a small daily habit or ritual that helps you reset during busy days?

I take short breaks for a quick walk around the office. I use the time to catch up with colleagues, discuss trends, and banter. Basically, anything that takes my mind away from work. It helps me zoom out, breathe, and return with fresh energy.

• Who inspires you the most in your customer support journey?

I’m inspired by leaders in the Customer Success and SaaS community who actively share playbooks, frameworks, and real stories. People who demystify support work. Right now, I draw inspiration from Bukola Willoby, Customer Success Lead at Piggyvest. Her insightful videos are very impactful for me.

• What’s one tool or technology you wish existed to make support easier?

I wish there were a single intelligent hub that could unify CRM data, onboarding journeys, proactive health checks, and customer sentiment analysis almost like a “support autopilot.” It would let us focus more on human connection while the system handles the heavy data lifting.